Here’s a draft refund policy page content for Physics Academy. Please note that this is a general template and you might need to adjust it based on your specific business practices, the nature of your digital products, and any relevant consumer protection laws in India or other regions where you operate.

Refund Policy for Physics Academy (physicsacademy.com)

Last Updated: June 7, 2025

At Physics Academy, we are committed to providing high-quality educational e-books and video courses. We want you to be satisfied with your purchase. Please read our refund policy carefully before making a purchase.

1. General Policy for Digital Products

Due to the nature of digital products (e-books and video courses) which are instantly accessible and downloadable upon purchase, our refund policy is designed to be fair while also protecting our intellectual property.

• All sales of digital e-books and video courses are generally considered final. Once a product has been downloaded or access has been granted, it cannot be “returned” in the traditional sense.

2. Conditions for Refund Eligibility

We may consider a refund in the following specific circumstances:

• Technical Issues Preventing Access/Use: If you encounter significant technical issues that prevent you from accessing or using the e-book or video course content, and our support team is unable to resolve the issue within a reasonable timeframe (e.g., 3-5 business days) after you report it. This does not include issues arising from your own device or internet connection.


• Gross Misrepresentation: If the e-book or video course content is fundamentally different from what was explicitly described on the product page (e.g., the advertised topics are not covered, the format is incorrect, or there’s a significant discrepancy in content as compared to the description). Minor discrepancies or subjective opinions about the content do not qualify.


• Duplicate Purchase: If you accidentally purchase the exact same product twice within a short period.


• Non-Delivery of Product: If you have completed the purchase, and the product is not delivered or made accessible to you within 24 hours of purchase, and you have checked your spam folder and account access.

3. What is NOT Eligible for a Refund

• Change of Mind: We do not offer refunds if you simply change your mind after purchase, decide you no longer need the product, or find similar content elsewhere after purchasing from us.


• Lack of Engagement/Completion: We do not offer refunds if you purchase a course or e-book and then do not utilize or complete it.


• Dissatisfaction with Content (Subjective): While we strive for quality, subjective dissatisfaction with the teaching style, pacing, or specific explanations that were accurately represented in the course description or preview materials will not qualify for a refund.


• Internet/Device Issues on Your End: Issues arising from your own internet connection, device compatibility, or software configurations that prevent you from accessing the content are not eligible for a refund. Please ensure your system meets the minimum requirements stated (if any).


• Purchases Made Through Third-Party Platforms: If you purchased our content through a third-party marketplace or platform (e.g., an app store), you must refer to their refund policy, as their terms will apply.

4. How to Request a Refund

If you believe your situation qualifies for a refund based on the conditions above, please follow these steps:

1. Contact us within 7 days of your purchase. Refund requests made after 7 days from the purchase date will generally not be considered.


2. Send an email to pradhanacienceweb@gmail.com with the subject line “Refund Request – [Your Order ID]”.


3. In your email, please provide the following information:
   
   
   
   • Your Full Name
   
   
   • Email Address used for the purchase
   
   
   • Order ID (you can find this in your purchase confirmation email)
   
   
   • Date of Purchase
   
   
   • Name of the E-book/Video Course
   
   
   • A detailed explanation of why you are requesting a refund, including any technical details or evidence (screenshots, error messages, etc.) if applicable.
   
   
   
   

5. Refund Process

• Once we receive your refund request, our team will review it within 5-7 business days.


• We may contact you for further information or to attempt to resolve the issue that led to your request.


• If your refund request is approved, the refund will be processed to the original method of payment used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment processor.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at: